Return & Refund Policy

Return & Refund Policy

Return & Refund Policy

At Dryfy, we are committed to ensuring your satisfaction with our products. If you are not entirely happy with your purchase, we offer a comprehensive Refund & Return Policy to make your shopping experience hassle-free.

  1. Eligibility for Returns:
  • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
  • The return request must be made within 30 days from the date of delivery.
  1. Return Process:
  • To initiate a return, please contact our customer support team at our "contact us" section on the webstore with your order number and reason for the return.
  • Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
  1. Shipping the Return:
  • You are responsible for shipping the Eye Massager Device back to us. Please ensure it is securely packaged to prevent damage during transit.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
  1. Inspection and Refund:
  • Once we receive the product, our team will inspect it to ensure it meets our return eligibility criteria.
  • If the return is approved, we will process your refund to the original method of payment within 14 business days. Please note that shipping costs are non-refundable.
  1. Non-Refundable Items:
  • Gift cards and promotional items are non-refundable.
  1. Exchange Policy:
  • If you received a defective or damaged product, please contact our customer support team within 14 days of delivery. We will arrange for a replacement to be sent to you at no additional cost.
  1. Limited Warranty:
  • Our product comes with a limited warranty. For warranty details, please refer to the Warranty Policy on our Terms & Conditions.
  1. Exceptions:
  • We reserve the right to refuse a return if the product does not meet our return eligibility criteria or if the return request is made outside the specified timeframe.
  1. Contact Us:
  • If you have any questions or concerns about our Refund & Return Policy, please contact our customer support team at "contact us" on our website.

By purchasing our product, you acknowledge and agree to comply with the terms outlined in this Refund & Return Policy. We are here to assist you throughout the process and ensure your satisfaction with  Dryfy products.

Last updated: 01.01.2023